Thank you for visiting and shopping at jowyla.com. This Shipping Policy describes the terms and conditions for shipping and delivery of products purchased through our website.
- Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.
- Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Standard Shipping (U.S.) – 5 to 10 business days
Expedited Shipping (U.S.) – 2 to 5 business days
International Shipping – 7 to 21 business days (depending on destination and customs)
Please note: delivery delays may occasionally occur due to weather, carrier issues, or customs inspections.
- Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number.
The tracking number will be active within 24–48 hours.
- Shipping Destinations
We currently ship to most countries worldwide.
However, certain regions may be excluded due to carrier restrictions or customs regulations.
If your country is not available at checkout, please contact our customer service at [email protected]
.
- Customs, Duties, and Taxes
Lv Se Hua Xue Guo Ji You Xian Gong Si is not responsible for any customs duties, taxes, or import fees applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages
Lv Se Hua Xue Guo Ji You Xian Gong Si is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged items before filing a claim.
- Incorrect Address
Customers are responsible for providing the correct shipping address.
If an incorrect or incomplete address is provided, we cannot guarantee delivery.
Please contact us immediately at [email protected]
if you realize your address is incorrect.
- Lost or Delayed Packages
If your tracking number shows “delivered” but you did not receive your package, please contact the carrier first.
If the issue is unresolved, email us with your order number and details, and we will assist as best as we can.
- Contact Us
If you have any questions regarding shipping, please contact us:
Lv Se Hua Xue Guo Ji You Xian Gong Si
Room 18 27/ F Ho King Commercial Centre 2-16 Fa Yuen Street Mong Kok KOWLOON,HK
Denver, CO 80202, USA
📧 [email protected]